What is the situation/problem/need? What’s observed and what are assumed?

What do I know and what am I assuming?

Who are the stakeholders?

Where is this happening? where else will be affected?

When is it occurring? When is it crucial? When is a solution needed? So many When questions can be asked.

How does the process work? What does it look like? How did this need/problem come about?

Why is this happening now? Why are they seeking a solution?