What is the situation/problem/need? What’s observed and what are assumed?
What do I know and what am I assuming?
Who are the stakeholders?
Where is this happening? where else will be affected?
When is it occurring? When is it crucial? When is a solution needed? So many When questions can be asked.
How does the process work? What does it look like? How did this need/problem come about?
Why is this happening now? Why are they seeking a solution?